Refund Policy
Refund Policy
At [whaledesign], we strive to ensure that our customers are satisfied with their purchases. However, we understand that sometimes things don't go as planned. Therefore, we have a clear and fair refund policy in place to address any issues you may encounter.
I. Refund Eligibility
You may be eligible for a refund in the following circumstances:
Dissatisfied with the product or service you received: If the digital product you received is defective or damaged, you can request a refund within 30 days of delivery.
Wrong item: If we sent you the wrong item, you can request a refund or replacement within [specify time frame, such as 30 days] of delivery.
Unsatisfactory service: If you are not satisfied with the service provided and we are unable to resolve the issue to your satisfaction, you may be eligible for a refund, subject to our terms and conditions.
II. Refund Process
To request a refund, please follow the steps below:
Contact us: Contact our customer service team at [specify contact method, such as email, phone, or online chat] with your order number and a brief description of the issue.
Submit evidence: If applicable, please provide photos or other evidence to support your refund request.
Review and Approval: Our Customer Service team will review your request and, if approved, initiate the refund process.
Refund Timeline: Refunds will be processed within [specified timeframe, e.g. 7-14 business days] of approval. Refunds will be issued to the original payment method used for purchase.
III. Exclusions
Please note that the following are not eligible for a refund:
Customized Products: Products that are customized or made to order are not eligible for a refund.
Customer Used or Damaged Products: Products that are used, worn, or damaged by customers are not eligible for a refund.
IV. Additional Information
Changes to Refund Policy: We reserve the right to update or modify our refund policy at any time. Any changes will be posted on our website and will be effective immediately.
V. Contact Information
If you have any questions or concerns about our refund policy, or need assistance with a refund request, please contact us using the information below:
WHALEDESIGN LTD
Contact Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
[whaledesigner@outlook.com
We are committed to providing a positive shopping experience for all of our customers. If you have any questions about your purchase, please feel free to contact us.
[WHALEDESIGN LTD
At [whaledesign], we strive to ensure that our customers are satisfied with their purchases. However, we understand that sometimes things don't go as planned. Therefore, we have a clear and fair refund policy in place to address any issues you may encounter.
I. Refund Eligibility
You may be eligible for a refund in the following circumstances:
Dissatisfied with the product or service you received: If the digital product you received is defective or damaged, you can request a refund within 30 days of delivery.
Wrong item: If we sent you the wrong item, you can request a refund or replacement within [specify time frame, such as 30 days] of delivery.
Unsatisfactory service: If you are not satisfied with the service provided and we are unable to resolve the issue to your satisfaction, you may be eligible for a refund, subject to our terms and conditions.
II. Refund Process
To request a refund, please follow the steps below:
Contact us: Contact our customer service team at [specify contact method, such as email, phone, or online chat] with your order number and a brief description of the issue.
Submit evidence: If applicable, please provide photos or other evidence to support your refund request.
Review and Approval: Our Customer Service team will review your request and, if approved, initiate the refund process.
Refund Timeline: Refunds will be processed within [specified timeframe, e.g. 7-14 business days] of approval. Refunds will be issued to the original payment method used for purchase.
III. Exclusions
Please note that the following are not eligible for a refund:
Customized Products: Products that are customized or made to order are not eligible for a refund.
Customer Used or Damaged Products: Products that are used, worn, or damaged by customers are not eligible for a refund.
IV. Additional Information
Changes to Refund Policy: We reserve the right to update or modify our refund policy at any time. Any changes will be posted on our website and will be effective immediately.
V. Contact Information
If you have any questions or concerns about our refund policy, or need assistance with a refund request, please contact us using the information below:
WHALEDESIGN LTD
Contact Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
[whaledesigner@outlook.com
We are committed to providing a positive shopping experience for all of our customers. If you have any questions about your purchase, please feel free to contact us.
[WHALEDESIGN LTD